Saha-pets is aware of the importance of guaranteeing the right to privacy and data protection of Users and, in this sense, in compliance with REGULATION (EU) 2016/679 on Data Protection, and therefore in relation to treatment of your personal data, we inform you below about the following points related to the treatment of personal data through this website:
Responsible for the treatment:
Entity: Alcala-Saus S.L.
Postal address: C / Navas, 38 CPOS 03001 of Alicante, province of Alicante in Spain.
Depending on the form that the User completes in each case, the data may be processed for the following purposes:
Registered users: The information you provide us in the registration form is used to manage Users of the website, so that you can access your profile, check your orders and make purchases without having to enter it again your identifying data (name, surname, email and telephone) and delivery address. You can modify your profile settings whenever you want.
Saha-pets will not accept false registration attempts or that supplant the identity of persons or companies, the provision of false information in the registration form will imply the automatic withdrawal of the User. Saha-pets reserves the right to verify the information provided by the User by telephone verification.
Newsletter: In the cases in which you give us your consent according to the provisions of article 21 of the Law of Services of the Information Society, we will use your identifying and contact information to send you information about news on the website, news of interest, as well as promotions and offers of our products and services. The channels that we usually use are: email, postal mail, telephone, SMS, Push message, but only if you give us your consent.
Contact: The personal data that you provide us through the contact form will be treated only to answer your query or request. The information collected is limited to identifying and contact data, as well as data related to the nature of the request that you send us.
Request for samples: The personal data you provide us through the form will only be processed to meet your request to send samples of the selected products. Complaints form: The personal data that you provide us through the form will be treated only to attend to your complaint.
Returns form: The personal data you provide us through the form will be processed for the evaluation and management of the return or exchange requested and the collection of the product if necessary.
Other purposes: The information provided can be used occasionally to: Surveys to improve our services Manage information requests, suggestions and customer complaints for their management and resolution.
The basis that legitimizes the data processing is the User's own consent and acceptance in each of the sections in which personal information is collected. The User has the right to withdraw consent at any time, without affecting the legality of the treatment based on the consent prior to its withdrawal.
In relation to the processing of data for commercial purposes through telematic means, in cases where there is a prior contractual relationship between the parties, the communications will be about products or services related to those previously requested by the interested party, and you will be has given the User the possibility to oppose the processing of their data by marking the unmarked box, the basis that legitimizes the processing is based on the provisions of article 21.2 of Law 34/2002, of July 11, of Information Society services.
In each commercial communication sent to the interested party, they will be given the opportunity to express their opposition to receiving new communications.
We inform the User that the treatment of the information collected through this website does not imply international data transfer.
In relation to the recipients of the information, we inform you that in the event that you make an online purchase that must be delivered to the address that you indicate or a return that must be collected at the address that is indicated to us, in the package sent Your name and surname, delivery address and telephone number will be detailed. This last data will be included to allow contact between the transport company and the recipient in order to facilitate the delivery process.
Access, rectification, portability. To make these rights effective, the User can send an email to firstname.lastname@example.org or send a letter to the following address: C / Navas, 38 CPOS 03001 in Alicante, Alicante province in Spain indicating the changes they want to make.
In the cases in which it considers that during the data processing by Alcala-Saus S.L. The data protection rights of the interested party have been violated, especially when they have not obtained satisfaction in the exercise of their rights. The User can file a claim with the competent Data Protection Control Authority.
What is a cookie?
Cookies are a tool used by Web servers to store and retrieve information about their visitors. It is a unique identifier in the form of a text file that is sent to the user's device to record information, thus allowing the quality and security of the website to be improved. They have an expiration date from which they cease to be operational.
Usefulness of cookies on my website
The information we analyze using cookies is the internet protocol (IP) address used to connect your computer to the internet, type and version of browser, operating system and platform used for the connection and the date and time of such activity .
We use permanent cookies that are stored on the user's device and that allow us to retrieve the navigation information on the next visit. They have an expiration date. These cookies allow us to personalize your visits, through your preferences (for example, country and language).
We also use third-party cookies that allow us to manage and improve the services offered. For example, the statistical services of Google Analytics.
Below we collect schematically the cookies previously described and used on the website:
ASP.NET_SessionId, MABSesion: These cookies are session identifiers provided by the Microsoft ASP server and owned by the system. They are used to identify a user who has logged into our website.
cookie_products: Identifies for the current session the products that the user has consulted in order to offer a better browsing experience.